Question 1

What is included in my membership?

Accepted Answer

All memberships include access to our HIPAA-compliant platform, telehealth consultations with licensed providers, comprehensive lab panel reviews, secure messaging with your care team, and educational resources. Higher tiers unlock more frequent consultations, priority messaging, and access to advanced features like the Peptide Library and Protocol Engine.

Question 2

Can I cancel my membership?

Accepted Answer

Yes, memberships are month-to-month with no long-term contracts. You can cancel at any time before your next renewal date through your member portal. There are no cancellation fees, and your access continues until the end of your current billing period.

Question 3

Can I switch plans?

Accepted Answer

Absolutely. You can upgrade or downgrade your tier at any time through your billing portal. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle.

Question 4

Do you accept HSA/FSA?

Accepted Answer

Yes! CULTR memberships are HSA/FSA eligible. We accept HSA/FSA cards directly and provide all necessary documentation for reimbursement from your health savings account.

Question 5

Who is CULTR Health for?

Accepted Answer

CULTR is for adults looking to optimize their health through longevity science, metabolic health, and personalized protocols. We specialize in preventive care and optimization—not acute illnesses or primary care conditions.

Question 6

What if I am not eligible for treatment?

Accepted Answer

Our providers adhere to strict medical guidelines and only prescribe when clinically appropriate. If you are not a candidate for a specific treatment due to safety reasons or contraindications, we will discuss alternative options. If no services can be rendered, we offer a full refund of your initial consultation fee.

Question 7

Do you prescribe medications?

Accepted Answer

Yes, when clinically indicated. Our licensed providers can prescribe medications including GLP-1 agonists (semaglutide, tirzepatide), hormone therapy, peptides, and other longevity-focused treatments.

Question 8

How do telehealth visits work?

Accepted Answer

Visits are conducted via secure, HIPAA-compliant video calls. You can join from your phone, tablet, or computer. Most appointments are available within 24-48 hours of booking.

Question 9

What states do you operate in?

Accepted Answer

CULTR operates in most US states. During signup, we verify availability in your location. Telehealth regulations vary by state, and we ensure full compliance with local requirements.

Question 10

What is the Peptide Library?

Accepted Answer

The Peptide Library is our comprehensive database of research-backed peptide protocols. Each entry includes mechanism of action, dosing guidelines, cycling recommendations, potential side effects, and real-world outcomes data.

Question 11

How does the Protocol Engine work?

Accepted Answer

The Protocol Engine analyzes your biomarkers, health history, and goals to generate personalized protocol recommendations. It considers interactions between different treatments, optimal timing, and your unique biology.

Question 12

What labs are included?

Accepted Answer

We test 50+ biomarkers including comprehensive metabolic panels, full hormone profiles, inflammation markers, vitamins and minerals, and advanced lipid panels. Lab interpretation is included in all memberships.

Question 13

Where do medications come from?

Accepted Answer

All medications are sourced from licensed US pharmacies, including 503A and 503B compounding pharmacies for specialized formulations.

Question 14

Is my data secure?

Accepted Answer

Absolutely. Our platform is fully HIPAA-compliant with end-to-end encryption. We never sell your data to third parties.

Question 15

How do I contact support?

Accepted Answer

You can reach our team through the messaging feature in your member portal, or email us at support@cultrhealth.com.

Frequently asked questions

Membership

Medical & Telehealth

Products & Protocols

Support & Safety

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